Heir got soap out of the dispensor at Bland Barns mens room, and the dispensor shot open on him. The Heir left it that way, knowing that it was counter to the notion that if everyone would always do the "right" thing the world would be a much better place. But the Heir knows now that if they didn't do the same in assuring quality of the dispensor, any futzing on his part with the dispensor essentially disincentivizes their doing so in the future. What the notion said was, if everyone did the right thing, not if only the Heir did the right thing. He figures you need to think critically about it, and not simply follow the notion blindly.